On-demand webinar
Improving Customer Support
With Generative AI-Powered Assistants
About this webinar
Customer experience is top of mind for businesses of all sizes. In fact, 80% of customers agree that support is just as important as the product or service a company sells (Salesforce, 2023). With customer data and its sources increasing in volume and becoming more complex and time-sensitive, there is an urgent need to improve the typically manual process of providing support.
Generative AI, powered by large language models (LLMs) and vector databases, offers a unique opportunity to solve this issue. Join Job Nijenhuis, co-founder and CTO of Neople, and Erika Cardenas from Weaviate to learn how the latest advances in AI are helping companies provide more efficient and accurate support to their customers.
Key Takeaways:
- How vector databases work and how to use vector search for quick retrieval
- All about ingesting and chunking your data (feedback documents, FAQ pages, etc.)
- How Neople built an end-to-end support agent on Weaviate - improving latency by 90%
Speakers
Join our panelists for a discussion and app demo
Erika Cardenas
Technology Partner Manager, Weaviate
Erika is a Technology Partner Manager at Weaviate. In the past year and a half, she has worked closely with Weaviate’s partners and integration providers to build applications and demonstrate the power of vector search and generative AI. Her interests include vector databases, language model frameworks, and information retrieval.
Job Nijenhuis
CTO, Neople
Job is the CTO and one of the founders of Neople, which brings digital, AI-powered colleagues to support teams, helping them improve using generative AI. He’s all about gadgets, tech and AI, and bringing them to end-users in the most approachable and understandable way.